About Me
I have over 4 years of experience supporting colleagues within a large organization, both on-site and remotely.
I have a polite, friendly demeanor on the phone and am good at explaining complicated concepts in a way that users can understand. I am able to use my initiative to escalate issues when necessary and notify the right person when I cannot resolve an issue myself.
I am familiar with Windows, Mac OS, Linux and Android operating systems for desktops, laptops, tablets, and smartphones, as well as a variety of software, including Microsoft Office, Windows, Mac OS and Adobe Creative Suite, Articulate Storyline. I keep up to date with the latest technologies and learn quickly.
Experience & Education
CURRENT – 03/01/2019
IT SUPPORT SPECIALIST L2
IZMIR PROVINCIAL DIRECTORATE OF NATIONAL EDUCATION
• Analyze, evaluate and diagnose technical problems, report, document solutions.
• Windows, Mac, Linux workstation hardware and network equipment diagnostic, maintenance, upgrade.
• Linux server installation and management.
• VMware, Parallels, VirtualBox
• Clonezilla, Acronis
• Managing AD, Office 365, Google WorkSpace
• Help L1-L2 support tickets.
• Webmaster of www.bilisimgunleri.org & www.izmirinternethaftasi.org
CURRENT – 03/01/2019
E-LEARNING DEVELOPER
IZMIR PROVINCIAL DIRECTORATE OF NATIONAL EDUCATION
• Moodle Administrator
• Articulate Storyline E-Learning Content Creator
• Vyond Create Dynamic Videos
• Wordpress Administrator
• Google Workspace for Education Administrator
03/01/2019 – 18/08/2009
ICT TEACHER
IZMIR PROVINCIAL DIRECTORATE OF NATIONAL EDUCATION
Ibni Sina Middle School 03/01/2018 – 03/01/2019
Mustafa Uygur Middle School 06/08/2013 – 03/01/2018
Ali Akatlar Secondary School 18/08/2009 – 06/08/2013
Experience & Education
CERTIFIED MICROSOFT INNOVATIVE EDUCATOR MIcrosoft
MICROSOFT
Office 365
Sharepoint
Moodle: From NovIce Teacher to Expert OnlIne Educator
DR COLIN GRAY
Certificate : https://ude.my/UC-TK11LW9N
FATIH PROJECT NETWORK INFRASTRUCTURE SEMINAR
MInIstry of TurkIsh NatIonal EducatIon
Huawei 32U Switches
Cisco Wireless Routers
Fluke Network Cable Tester
32U Cabinets
Fiber Optic Termination Box
BS in COMPUTER AND INSTRUCTIONAL TECHNOLOGY TEACHING
Gırne Amerıcan Unıversıty - cyprus
Field of study: Teacher training with subject specialization
GPA: 3.23 Honour Student
What I can do
Skills & Proficiencies
OS
Windows
Mac
languages
Turkish (Native)
Linux
network
DHCP, DNS, FTP, TCP/IP
LAN, WLAN
logıcal thınkıng
English
mıcrosoft Offıce
actıve communıcatıon
computer Assembly
Adobe cc
Problem solvIng
computer dısAssembly
ARTICULATE STORYLINE
Troubleshootıng
Microsoft Education Technologies Submit Guest Speaker
Workplace & Trainings
